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Help Centre (logged-in parent)

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Yes - many Sitters&apos; childcarers have years of experience working with newborn babies and infants. You can rest assured that we will only ever offer your bookings to sitters who have the relevant experience for the age of your children.

Yes - many Sitters' childcarers have years of experience working with newborn babies and infants. You can rest assured that we will only ever offer your bookings to sitters who have the relevant experience for the age of your children.

Do your sitters have newborn experience?

How it works

How to make a booking

How are sitters selected for bookings?

How do I choose my favourite sitters?

How much notice do you need?

Can I choose my sitter?

What's the earliest start time?

What's the latest finish time?

How long will it take to fill my booking?

Do you care for children with additional needs?

How many children can you look after?

Do you provide a school pick-up service?

Will my sitter contact me before the booking?

I'm nervous about leaving my child?

Can you explain 'Let me choose'?

Can you explain 'Choose for me'?

Can I meet my sitter before the booking?

Additional visiting children

Pets

Bookings away from your home address

What's the minimum booking duration?

What are Health & Care details?

What are Health & Care details? copy

What can I expect my sitter to do?

Tips for your first booking

Provisions for your sitter

What to expect during a booking

What are Top 3 and Favourite sitters?

How do I choose my favourites?

What if I don't want a certain sitter?

Choosing your favourites

How do you select your sitters?

Sitter ID

Do your sitters have DBS checks?

What experience does your agency have?

What does my sitter need to know before a booking?

Public liability insurance

Public liability insurance copy

Trust & safety

Why have you filled my booking - I selected 'Let me choose'?

Can I change the times of my booking?

Can I cancel a booking?

What if my sitter cancels?

What if I return home early?

When will you be closed over Christmas?

Rating & reviewing your sitter

Managing your booking

What does membership cost?

Can I cancel my membership?

What are the hourly rates?

Do I pay towards travel/parking costs?

What is a service fee?

How do I pay my sitter?

Should I pay my sitter a tip?

Membership & costs

Daytime childcare

Evening babysitting

Hotel & holiday childcare

Emergency childcare

Wedding & event childcare

Overnight bookings

Our services

I can't download the app?

I've already paid my sitter but you've charged me again?

What if my sitter doesn't arrive?

What if my sitter is late?

How do I delete my account?

I can't get into my Sitters account?

Troubleshooting

Leaving feedback about your sitter

Help us improve!

Your feedback

How do I download the Sitters app?

Can I use Sitters without the app?

Download our app

Please treat our Customer Support team with respect and patience as they assist you. Thank you for your understanding.

Do your sitters have newborn experience?Updated 10 months ago