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Help Centre (logged-in parent)

<span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We&#x2019;ve made it easy for you to book a sitter&#xA0;online in seconds<span style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">:<ul><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 15px; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">On the Home page of your Sitters app, tap the &apos;Make a booking&apos; button.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 15px; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Select the date, start and finish times.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 15px; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Select the address where you need childcare.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 15px; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Select &apos;Let me choose&apos; or &apos;Choose for me&apos;.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 15px; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Check that the details are correct and tap &apos;Confirm booking&apos; if you&apos;d like to go ahead with it.&#xA0;</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 15px; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We&apos;ll email you to let you know we&apos;ve received your booking request and we&apos;ll keep you updated.</li></ul>

We’ve made it easy for you to book a sitter online in seconds.

How to make a booking

How it works

How are sitters selected for bookings?

How do I choose my favourite sitters?

How much notice do you need?

Can I choose my sitter?

What's the earliest start time?

What's the latest finish time?

How long will it take to fill my booking?

Do you care for children with additional needs?

How many children can you look after?

Do you provide a school pick-up service?

Will my sitter contact me before the booking?

Keeping in touch with my sitter

I'm nervous about leaving my child?

Can you explain 'Let me choose'?

Can you explain 'Choose for me'?

Do your sitters have newborn experience?

Can I meet my sitter before the booking?

Additional visiting children

Pets

Bookings away from your home address

What are Health & Care details? copy

What should I include in Booking Notes?

What are Health & Care details?

Adding a Family Profile

What's the minimum booking duration?

What can I expect my sitter to do?

Tips for your first booking

Provisions for your sitter

What to expect during a booking

What are Top 3 and Favourite sitters?

How do I choose my favourites?

What if I don't want a certain sitter?

Choosing your favourites

How do you select your sitters?

Sitter ID

Do your sitters have DBS checks?

What experience does your agency have?

What does my sitter need to know before a booking?

Public liability insurance

Staying safe: Keeping your personal data safe

Trust & safety

Why have you filled my booking - I selected 'Let me choose'?

Can I change the times of my booking?

Can I cancel a booking?

What if my sitter cancels?

What if I return home early?

Rating & reviewing your sitter

Managing your booking

What does membership cost?

Can I cancel my membership?

What are the hourly rates?

Do I pay towards travel/parking costs?

What is a service fee?

How do I pay my sitter?

Should I pay my sitter a tip?

Membership & costs

Daytime childcare

Evening babysitting

Hotel & holiday childcare

Emergency childcare

Wedding & event childcare

Overnight bookings

Our services

I can't download the app?

I've already paid my sitter but you've charged me again?

What if my sitter doesn't arrive?

What if my sitter is late?

How do I delete my account?

I can't get into my Sitters account?

Troubleshooting

Leaving feedback about your sitter

Help us improve!

Your feedback

How do I download the Sitters app?

Can I use Sitters without the app?

Download our app

Please treat our Customer Support team with respect and patience as they assist you. Thank you for your understanding.

How to make a bookingUpdated a month ago