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Help Centre (logged-in parent)

<span id="isPasted" style="color: rgb(55, 65, 81); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">On rare occasions, a sitter may need to cancel a booking due to unforeseen circumstances like family illness, accidents, or emergencies. In such situations, we&apos;ll immediately start looking for an alternative sitter for you.<span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">So please do keep an eye on your email for updates from us - particularly on the day of the booking.&#xA0;<span id="isPasted" style="color: rgb(55, 65, 81); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Be assured that we are committed to doing everything possible to arrange a replacement sitter, should the need arise, but we are unable to make guarantees.

On rare occasions, a sitter may need to cancel a booking due to unforeseen circumstances like family illness, accidents, or emergencies. In such situations, we'll immediately start looking for an alternative sitter for you. So please do keep an eye o

What if my sitter cancels?

Managing your booking

How to make a booking

How are sitters selected for bookings?

How do I choose my favourite sitters?

How much notice do you need?

Can I choose my sitter?

What's the earliest start time?

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How long will it take to fill my booking?

Do you care for children with additional needs?

How many children can you look after?

Do you provide a school pick-up service?

Will my sitter contact me before the booking?

I'm nervous about leaving my child?

Can you explain 'Let me choose'?

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Can I meet my sitter before the booking?

Additional visiting children

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What are Health & Care details?

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How it works

What can I expect my sitter to do?

Tips for your first booking

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What are Top 3 and Favourite sitters?

How do I choose my favourites?

What if I don't want a certain sitter?

Choosing your favourites

How do you select your sitters?

Sitter ID

Do your sitters have DBS checks?

What experience does your agency have?

What does my sitter need to know before a booking?

Public liability insurance

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Trust & safety

Why have you filled my booking - I selected 'Let me choose'?

Can I change the times of my booking?

Can I cancel a booking?

What if I return home early?

When will you be closed over Christmas?

Rating & reviewing your sitter

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Can I cancel my membership?

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Do I pay towards travel/parking costs?

What is a service fee?

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Should I pay my sitter a tip?

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Our services

I can't download the app?

I've already paid my sitter but you've charged me again?

What if my sitter doesn't arrive?

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Leaving feedback about your sitter

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Your feedback

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Please treat our Customer Support team with respect and patience as they assist you. Thank you for your understanding.

What if my sitter cancels?Updated 10 months ago