If there are less than 24 hours to go before your booking starts and you haven’t accepted a sitter into your booking, then we’ll carefully select a sitter for you and will email you with all their details so that your child-free plans can go off with
You can make time changes to your booking up to 90 minutes before your booking starts, by visiting My Bookings It's free to change the start/end times of your booking. If we have already filled your booking and confirmed your sitter to you, then we'l
If you need to cancel a booking, please let us know as soon as possible via the 'My Bookings' section of the Sitters app, so we can avoid a sitter arriving unnecessarily. Please don't cancel bookings direct with the sitter. Will I be charged if I can
On rare occasions, a sitter may need to cancel a booking due to unforeseen circumstances like family illness, accidents, or emergencies. In such situations, we'll immediately start looking for an alternative sitter for you. So please do keep an eye o
If you return home much earlier than originally booked, we would ask that you take the sitter's expectations of earnings into account. We recommend that as a minimum you should plan to pay the sitter for the first 2 hours at full pay and for any subs
Our offices will be closed on Christmas Day and Boxing Day but our Customer Service team will be available again on 30th December.
After each booking, we'll ask you to leave a review about your sitter. Your feedback is so valuable because:. Leaving a review is easy: