It's important to let us know which sitters are your Favourites, so that we can offer your bookings to them first. When you make a booking, we'll offer it first to your Top 3 Favourites (in order from your 1st to your 3rd Favourite - #1, #2, #3). If

It&apos;s important to let us know which sitters are your Favourites, so that we can offer your bookings to them first.When you make a booking, we&apos;ll offer it first to your Top 3 Favourites (in order from your 1st to your 3rd Favourite - #1, #2, #3). If they&apos;re not available, we&apos;ll offer it to your other Favourites. And if they&#x2019;re also unavailable, we&#x2019;ll carefully select other approved sitters suitable for your family and offer it to them.To view approved sitters in your area and add them to your Favourites, go to &apos;My Sitters&apos; and select the &apos;Recommended&apos; tab at the top of the screen. &#xA0;Then tap the heart icon and choose whether you&apos;d like to add them as Top 3 Favourite (#1, #2 or #3), or as a regular Favourite.Find out more about selecting favourites <a href="https://sitters-member-parent.gorgias.help/en-GB/how-do-i-choose-my-favourites-438194">here</a>.

What are Top 3 and Favourite sitters?

To choose your favourite sitters:. To remove a sitter from your favourites:.

To choose your favourite sitters:<ol><li>Tap the &apos;My sitters&apos; icon at the bottom of your app screen.</li><li>Select the correct booking address from the dropdown.</li><li>Any favourites you already have will be displayed under the &apos;Favourites&apos; tab. You can edit these by tapping the heart icon on each sitter profile card.</li><li>You can view other sitters local to you under the &apos;Recommended&apos; tab and add them to your favourites by tapping the heart icon.</li></ol>To remove a sitter from your favourites:<ul><li id="isPasted">Tap the &apos;My sitters&apos; icon at the bottom of your app screen.</li><li id="isPasted">Tap the heart icon on the sitter you&apos;d like to remove from your favourites.</li><li id="isPasted">Select &apos;Remove from my favourites&apos;</li><li>Select the correct booking address from the dropdown.</li></ul>

How do I choose my favourites?

We understand that childcare is a very personal choice. That's why, should you feel that a sitter isn't the right fit for your family, you can choose to add them to your 'Not for us' list, where you can choose from 2 options:. To add a sitter to your

We understand that childcare is a very personal choice. That&apos;s why, should you feel that a sitter isn&apos;t the right fit for your family, you can choose to add them to your &apos;Not for us&apos; list, where you can choose from 2 options:<ul><li>You never want us to offer your bookings to that sitter</li><li>You only want to offer them your bookings if there are no other sitters available</li></ul>To add a sitter to your &apos;Not for us&apos; list:<ol><li>Tap the &apos;My sitters&apos; icon at the bottom of your app screen.</li><li>Select the correct booking address from the dropdown.</li><li>Tap the sitter profile card</li><li>Tap &apos;Add to my Not For Us list&apos; and choose from the 2 options.</li></ol>

What if I don't want a certain sitter?

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Help Centre (logged-in parent)

Choosing your favourites

How to make a booking

How are sitters selected for bookings?

How do I choose my favourite sitters?

How much notice do you need?

Can I choose my sitter?

What's the earliest start time?

What's the latest finish time?

How long will it take to fill my booking?

Do you care for children with additional needs?

How many children can you look after?

Do you provide a school pick-up service?

Will my sitter contact me before the booking?

I'm nervous about leaving my child?

Can you explain 'Let me choose'?

Can you explain 'Choose for me'?

Do your sitters have newborn experience?

Can I meet my sitter before the booking?

Additional visiting children

Pets

Bookings away from your home address

What's the minimum booking duration?

What are Health & Care details?

What are Health & Care details? copy

How it works

What can I expect my sitter to do?

Tips for your first booking

Provisions for your sitter

What to expect during a booking

How do you select your sitters?

Sitter ID

Do your sitters have DBS checks?

What experience does your agency have?

What does my sitter need to know before a booking?

Public liability insurance

Public liability insurance copy

Trust & safety

Why have you filled my booking - I selected 'Let me choose'?

Can I change the times of my booking?

Can I cancel a booking?

What if my sitter cancels?

What if I return home early?

When will you be closed over Christmas?

Rating & reviewing your sitter

Managing your booking

What does membership cost?

Can I cancel my membership?

What are the hourly rates?

Do I pay towards travel/parking costs?

What is a service fee?

How do I pay my sitter?

Should I pay my sitter a tip?

Membership & costs

Daytime childcare

Evening babysitting

Hotel & holiday childcare

Emergency childcare

Wedding & event childcare

Overnight bookings

Our services

I can't download the app?

I've already paid my sitter but you've charged me again?

What if my sitter doesn't arrive?

What if my sitter is late?

How do I delete my account?

I can't get into my Sitters account?

Troubleshooting

Leaving feedback about your sitter

Help us improve!

Your feedback

How do I download the Sitters app?

Can I use Sitters without the app?

Download our app