Troubleshooting

I can't download the app?

You can download the Sitters app here: https://www.sitters.co.uk/parent/download-app. However, if you're having problems downloading the app, please let us know here.

I've already paid my sitter but you've charged me again?

Sitters is 100% cashless and payment to your sitter should be made at the end of the booking via the Sitters app. If for some reason you don't get a chance to make payment at the end of booking, Stripe will automatically process the payment 24 hours

What if my sitter doesn't arrive?

In the unlikely event that your sitter has not turned up at your booking, here's what to do:. 1. Contact the sitter: Check your booking confirmation for the sitter's contact details. Try reaching out to them via phone call or text message to inquire

What if my sitter is late?

For your reassurance, your sitter should get in contact with you 60-90 minutes before the booking (or the evening before if it's a morning booking starting before 10am). This is your reassurance that everything is under control and for the sitter to

How do I delete my account?

If you'd like to permanently delete your Sitters account, please let us know by getting in contact here.

I can't get into my Sitters account?

Sitters is now an app-based service. To access your Sitters account, download the app here: https://www.sitters.co.uk/parent/download-app. With the app you have all the great benefits you love about Sitters and exciting NEW features including:.